Frequently Asked Questions
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What do I do if I can't upload my photo?
The size limit of a photo on our website is 4mb. We recommend having a high resolution image to ensure a good quality image on your cards. If you're having trouble uploading your photo to the website, please email it to info@photomaxing.co.nz and we will upload it to your account for you.
Resolution is the 'size' of your photo. The higher the resolution, the bigger the file size. Many digital cameras allow you to adjust the resolution of your images. For printing, the higher the resolution (or bigger the file), the better quality your image will be. We recommend a minimum photo size of 500kb. If you are unsure about the size of your photo please email it to us and we will let you know if OK. Email info@photomaxing.co.nz PhotoMaxing does not check, modify or enhance images in any way, what you choose to upload is what will be printed.
What do I do if I make a spelling mistake on my cards?
As our website is fully automated, we do not correct spelling mistakes that may be made. Please be careful to read your text thoroughly to ensure it's 100% correct. What you type is EXACTLY what will be printed.
What does 'resolution' mean?
For optimum results we recommend a file size no smaller than 640 pixels x 480 pixels and preferably 300dpi. With a total file size somewhere between 500kb - 2mb. There is a website limit of 4mb per image. Please email us if you have an image larger than 4mb, we will reduce the size and upload it to your account for you.
I want to make two cards using the same photo & border but with different text, is this possible?
Our website can recognize the difference between photos and borders, but not languages or text. If you would like to make two different cards with the variance being the text, you will need to upload your photo twice. Make one set of cards, then in the checkout page click 'make another card'. Upload your photo again and use the second image to make your next set of cards with the different text.
Can I use PhotoMaxing if I don't have a digital camera?
Yes! It's very easy. When you get your film developed, simply ask for the photo's to be put onto a CD. Most photo developers will do this for you at a minimum charge.
How long do you store my photo?
PhotoMaxing stores your photo for 7 days from the date you uploaded it. Images are deleted automatically without notification.
Why do I have to create a PhotoMaxing account?
PhotoMaxing stores you're personal photo's for 7 days which is why you need to create an account. Without this facility, you would have to make your cards immediately following upload of your photo. For a number of customers this simply isn't possible, so we give you the flexibility of 7 days to make your decision.
What if it takes too long to upload my photo?
You could try to change your camera settings to a lower resolution which will mean the file you are uploading will be smaller and transform faster, however this will impact on the print quality of your image. The higher the resolution, the better the print quality. It takes longer to upload to the Internet, than it does to download from the Internet.
Indication of upload times:
|
File size (MB) |
Time to upload (mins) | ||
|
Dial up 56K |
ADSL 256K |
2MB | |
|
0.5 |
2 |
1 |
15sec |
|
1 |
4 |
2 |
30sec |
|
1.5 |
7 |
3 |
45sec |
|
2 |
9 |
4 |
1 |
3 |
13 |
6 |
2 |
How do you send my order?
We send all orders within New Zealand by CourierPost, to Australia by Fedex and the rest of the World using Airmail. Both CourierPost and Fedex usually take between 1-2 business days from dispatch.
How do I pay for my cards?
We have 2 payment options: either Credit Card on-line using our secure connection through ANZ Bank or by Direct Deposit into our Bank account (NZ customers only). If you choose to pay by Direct Deposit you could make payment through internet banking or by physically visiting your branch. Note: orders taken using Direct Deposit will be processed once payment has been confirmed.
When I chose Credit Card it asks me for a 'verification code'?
Some banks offer their customers an on-line credit card security option. This is to protect against fraud. If you choose to pay by credit card you might be prompted to join a security programme, which will ask you for personal details and a password. This is voluntary, you can skip these questions if you wish. Some customers have found this confusing, but unfortunately we have no control over this part of the payment process.
If I have had trouble with paying by Credit Card, how do I know if my order has been processed correctly?
Once you have paid by credit card you will be automatically directed back to the PhotoMaxing website. Please be patient while ANZ redirects you, don't press any buttons! Once you are back at PhotoMaxing your cards have been processed. You should then receive an email confirmation of your order. If you don't get directed back to PhotoMaxing or don't receive the email confirmation, please send an email to info@photomaxing.co.nz and we will investigate for you.
What does Direct Deposit mean?
You can deposit funds directly into our Bank account, either on-line using Internet banking or by physically visiting your bank. (NZ Customers only)
Do you accept cheques?
No. If you choose to pay by Direct Deposit, you can either use Internet banking or make a physical CASH payment at your bank.
What does 'upload' mean?
'Uploading' is the same thing as 'adding pictures': it's transferring information from your computer to an outside site like PhotoMaxing. Our website enables you to transfer pictures from your computer or digital camera to your online PhotoMaxing account.
Can you explain what DPI means?
DPI means 'dots per inch'. When printing an image, the higher the DPI the clearer the image will print.
Why do some photos get cropped?
Our system automatically crops images to ensure they fit the frame you have chosen. This is because there is a difference in the shape of most digital camera images and the shape of standard print sizes (4x8, 5x7 and 8x10). We crop images equally on all sides. We do not stretch or distort images.
Why does my photo not fit the border properly?
The cards are designed to fit a standard 6x4 size photo, so if you upload a square or odd shaped image the website will automatically center the image within the border which may result in some of your photo being cropped out. If you are concerned that your photo doesn't look right in the border because it's an odd shape, please email us at info@photomaxing.co.nz and we will sort it for you. We recommend not using odd shaped photos in this website if you don't want to loose any of the image.
Why does my photo look different to when I had it developed?
We print on high quality paper, using the latest in digital technology, but it's not photo paper. So you're photo might look different on your cards to what it did when you had it printed onto photo quality paper.
